We love being a part of your Funnelytics journey to ensure that you get the most benefit from our tool - and our support team is always ready to help you with any questions, inquiries, troubleshooting, or just to hear your valuable feedback!

How to Contact Us:

For all support inquiries - you can send us an email at support@funnelytics.io !

When Is Our Support Available?

Monday - Friday, 9:00AM - 5:00PM EST

**Our support team is a small team of real people! We try to get to every ticket as soon as we can - please allow us a few hours to respond during our support hours!**

Ticket Submission Tips:

Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.

If you have various email addresses/Funnelytics accounts, please include the email that is associated with the account you are referring to in the ticket! This way, our support team will be able to locate your account quickly.

Type of Requests:

General Requests:

Have a question specific to your account? Want to know more about one of our products? Send us a note...We can assist!

Technical Support Requests:

To expedite your support request with our technical support team (and get you on the path to building your funnels!) it's important to provide as much detail as possible about what is going on.

In most cases, we need the following information:

  • The name of the project and the name of the funnel
  • A full description of the issue you're experiencing
  • What you are trying to achieve/What is the expected outcome
  • Pictures or screen recordings of the issue

Billing / Payment Support Requests:

If you have any questions or concerns in regards to a purchase you have made or in regards to your method of payment, it is important to provide as much detail as possible (so that we can get back to you promptly!)

In most cases, we need the following information:

  • Date of purchase
  • Email used to make purchase
  • Receipt ID/Transaction number
  • If there has been an incorrect charge, or you wish to change the method of payment used - please ensure you provide us with the last 4 digits of the card number so we can verify the transaction.

Refund Requests:

If you haven't already, please take time to review our Funnelytics Terms of Service prior to submitting your request.

Refund requests include any of the following:

• Purchased Products

• Duplicate Purchases

• Overcharge/ Incorrect Charges

• Product Credits

We do require all refund requests to fill out our Refund Survey in order to be considered for a refund. Please contact the support team if you are looking for a refund, and we will assist you.

Invoice Requests: 

If you’re looking for an invoice for your purchase, please reach out to support with the following information. 

  • Product
  • Date of Purchase
  • Your email
  • Method of purchase (Paypal or Credit)

Account Settings: 

In order to change any personal details on your Funnelytics account (email, password, card on file, etc.) please go to your Funnelytics Dashboard → Account Settings on the left side bar. You can learn more on how to do so here.

We look forward to assisting you!

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