Billing Inquiries

You can click the support icon in the bottom-right corner of this page for any questions or enquiries regarding your billing/payments, including requesting VAT invoices for your purchase.

When is Billing Support Available?

Monday - Friday, 9:00AM - 5:00PM EST
Note: **Our support team usually replies in under 3 hours**

Billing Requests:

If you have any questions or concerns in regards to a purchase you have made, to expedite your request, it is important to provide as much detail as possible (so that we can get back to you promptly!)
In most cases, we need the following information:

  • Date of purchase
  • Email used to make purchase
  • Receipt ID/Transaction number
  • If there has been an incorrect charge, or you wish to change the method of payment used - Please ensure you provide us with the last 4 digits of the card number so we can verify the transaction

Refund Requests:

If you haven't already, please take time to review our Funnelytics Terms of Service prior to submitting your request.

Refund requests include any of the following:

• Purchased Products
• Duplicate Purchases
• Overcharge/ Incorrect Charges
• Product Credits

For any refund requests, we ask that you take a few minutes to complete a short survey in regards to the reason for your request. 

Refund Survey

Note: Once submitted, a member of our support team will review and then notify you of your refund status within 48 hours of submitting your request via email.

**Ticket Submission tips**

  • Make sure to only have 1 support request or question per thread. If you have additional questions, please submit them as a new conversation. 
  • Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.

Prefer to email us?

Please send a detailed email with all necessary information to: billing@funnelytics.io

We look forward to assisting you!

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