Technical Inquiries and Support
For all technical inquiries and support, you can click the support icon in the bottom-right corner of this page.
When is Funnelytics™ Technical Support Available?
Monday - Friday, 9:00AM - 5:00PM EST
Note: **Our support team usually replies in under 3 hours**
Wait! Before contacting support...
Have you gotten the chance to check out our other articles?
The answer you seek might be found there.... so take a look! (Just click on the search bar at the top of the screen and enter any keywords)
How to Expedite Your Technical Support Request:
To expedite your support request and get you on the path to building and/or optimizing your funnels it's important to provide as much detail as possible about what is going on.
In most cases, we need the following information:
- The name of the project and the the name of the funnel
- A full description of the issue you're experiencing
- What you are trying to achieve/What is the expected outcome
- Pictures or screen recordings of the issue
Ticket Submission tips:
- Make sure to only have 1 support request or question per thread. If you have additional questions, please submit them as a new conversation.
- Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.
Prefer to email us?
Please send a detailed email with all necessary information to: firstname.lastname@example.org
We look forward to assisting you!