If your email was rejected during the sign-up process, the reason might be a low reCAPTCHA score. We use reCAPTCHA to prevent spam and bot registrations on our app.
However, some legitimate emails might receive low reCAPTCHA scores due to factors such as using a VPN, browsing in private mode, or having a network or IP address flagged as suspicious. These factors can make the interaction appear automated.
Here's a more detailed breakdown of why this might happen:
Suspicious Activity: If a user's activity or network is flagged as suspicious, reCAPTCHA might assign a lower score, even if they are a legitimate user.
VPN/Private Browsing: Using a VPN or private browser can lead to lower scores because these tools mask the user's IP address, potentially making their activity appear less human.
Network Issues: Problems with a user's internet connection or network configuration can also cause reCAPTCHA to flag their activity as suspicious.
Bot-like behavior: If a user's interactions on a website mimic bot-like behavior (e.g., rapid clicks, automated form submissions), reCAPTCHA might assign a low score.
IP Address Reputation: If a user's IP address is associated with a history of spam or malicious activity, reCAPTCHA might flag their requests as suspicious, even if the current user is legitimate.
Shared Networks: If a user is on a shared network (e.g., a public Wi-Fi hotspot) that has been used abusively, reCAPTCHA might incorrectly flag their activity as suspicious.
How to Resolve a Low reCAPTCHA Score:
Here are some ways to solve this issue:
Use your primary email address.
Ensure that during account creation you avoid the factors mentioned above. This includes temporarily disabling any VPN or private browsing settings.
If it is a Google email (Gmail or Google Workspace), use Google SSO. This can help establish your legitimacy.
Need Further Assistance?
If none of these solutions work, please contact our support team, and we'll be happy to assist you. You can reach us via the chat bubble or via email [email protected].