Need help? Have questions? Here's how to contact Funnelytics support and get the assistance you need!
We love being a part of your Funnelytics journey to ensure that you get the most benefit from our tool - and our support team is always ready to help you with any questions, inquiries, troubleshooting, or just to hear your valuable feedback!
How to Contact Us:
For all support inquiries - you can send us an email at firstname.lastname@example.org!
When Is Our Support Available?
Monday - Friday, 9:00AM - 5:00PM EST
**Our support team is a small team of real people! We try to get to every ticket as soon as we can - please allow us a few hours to respond during our support hours!**
Ticket Submission Tips:
Please only submit one request for the same issue. Submitting extra requests for the same issue creates extra work for our support agents and slows down response time for you and other users.
If you have various email addresses/Funnelytics accounts, please include the email that is associated with the account you are referring to in the ticket! This way, our support team will be able to locate your account quickly.
If you have an inquiry regarding...
Technical Support Requests:
To expedite your support request with our technical support team, it's important to provide as much detail as possible about what is going on. In most cases, we need the following information:
- The name of the workspace and the name of the funnel
- A full description of the issue you're experiencing
- What you are trying to achieve/What is the expected outcome
- Pictures or screen recordings of the issue
Billing/ Payment Support Requests:
If you have any questions or concerns in regards to a purchase you have made or in regards to your method of payment, it is important to provide as much detail as possible (so that we can get back to you promptly!) In most cases, we need the following information:
- Date of purchase
- Email used to make the purchase
- Receipt ID/ Transaction number
- If there has been an incorrect charge, or you wish to change the method of payment used - please ensure you provide us with the last 4 digits of the card number so we can verify the transaction.
If you haven't already, please take the time to review our Funnelytics Terms of Service prior to submitting your request. Refund requests include any of the following:
- Purchased Products
- Duplicate Purchases
- Overcharge/ Incorrect Charges
- Product Credits
We do require all refund requests to fill out our Refund Survey in order to be considered for a refund. Please contact the support team if you are looking for a refund, and we will assist you.
If you’re looking for an invoice for your purchase, please reach out to support with the following information.
- Date of Purchase
- Your email
- Company Address
- VAT/ Tax Number
In order to change any personal details on your Funnelytics account (email, password, the card on file, etc.) please go to your Funnelytics Dashboard → Account Settings in the left sidebar. You can learn more about how to do so here.