If you're having trouble verifying that the Funnelytics script is properly installed on your page, don't worry! We've got you covered with a simple step-by-step guide to help you out.
This code simple procedure will use the developer tools of your browser to show you if the Funnelytics script is working as expected and show a result in the console.
If you don't see the expected results, it could mean that the Funnelytics script is not installed correctly on your page. In this case, we recommend checking the installation instructions again and making sure that you have followed all the steps correctly.
If you're still having trouble verifying the Funnelytics script, don't hesitate to reach out to our support team for assistance. We're always happy to help you get your Funnelytics tracking up and running smoothly.
If you have a Shopify store and are using our Custom Pixel you won't be able to check if Funnelytics is running correctly by using this guide.
This happens because Shopify load Custom Pixels in a sandboxed environment to avoid any issues from custom code.
Open a page where you installed Funnelytics.
Open your Dev tools CMD + OPT + J (Mac) / Ctrl + Shift + J (Windows)
In the console Type
window.funnelyticsIf It returns something like in the image below and not an
undefinedyou are are ready for the next step
In the console Type
window.funnelytics.projectIf will return UUID value like XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX. Check that this value matches the workspace you want the data to go into. If it does not, you will need to change the script
In the console Type
window.funnelytics.sessionIf it returns a number like XXXXXXX-XXXXXXX everything is working as expected
If you need further assistance do not hesitate to contact us either via the chat in the bottom right corner or via email at [email protected]